Introduction
These Terms & Conditions ("Terms") govern your access to and use of PX's mobile application(s), website, and services (the "Services"). "PX," "we," "our," "us" refers to Pursue Excellence Ltd (Company No. 16333455). By using the Services, you agree to these Terms. If you do not agree, do not use PX.
1. Eligibility
- You must be at least 16 years old.
- If you are under 18, you must have parental/guardian consent.
- You must have capacity to enter a binding agreement.
2. Not Medical Advice / Not Emergency Use
PX is not a medical provider and does not provide diagnosis, treatment, or medical advice.
PX guidance, coaching outputs, readiness scores, recommendations, and content are:
- informational and educational only
- not healthcare
- not intended for emergencies
Always consult a qualified health professional. If you believe you have an emergency, contact local emergency services immediately.
4. Memberships, Pricing, Trials & Billing
4.1 Membership tiers
PX offers subscription memberships including:
- Monthly Membership (e.g. £19/month or localised equivalent)
- Annual Membership (e.g. £189/year or localised equivalent)
Features may differ between tiers and can change over time.
4.2 Currency & localised pricing
Pricing is displayed and charged in your local currency based on:
- Apple App Store / Google Play pricing, and/or
- Stripe (web checkout)
Local currency amounts may vary due to platform pricing, taxes and exchange rate settings. PX does not guarantee a specific FX conversion rate.
4.3 Free trial (30 days)
Where available, PX offers a 30-day free trial for monthly and annual subscriptions.
Trial conditions:
- a payment method is required at sign-up
- trial is available to first-time accounts only
- trial automatically converts to a paid subscription unless cancelled before trial ends
- PX may revoke trial eligibility where fraud/abuse is suspected
4.4 Auto-renewal
Subscriptions renew automatically unless cancelled before renewal through:
- your App Store / Play Store subscription settings; or
- your PX web account (if purchased via Stripe)
4.5 Cancellation (cancel anytime)
You may cancel at any time. If you cancel:
- you will keep access until the end of your current paid billing period (including the trial period where applicable)
- your subscription will not renew after that billing period
Cancelling does not delete your account.
4.6 Failed payments
If payment fails:
- PX may apply a grace period at our discretion
- access may be restricted, downgraded, suspended or terminated
3. Account Responsibilities
You agree to:
- provide accurate information
- keep your login secure
- notify PX of unauthorised access
You are responsible for activity under your account.
6. Acceptable Use
You must not:
- misuse the Services
- attempt unauthorised access, interference, scraping, reverse engineering, or exploitation
- share accounts, resell access, or bypass paywalls
- upload unlawful, harmful, defamatory or infringing material
- use PX outputs as medical advice or as clinical decision-making
PX may suspend or terminate access for violations.
9. Intellectual Property
All rights in PX (software, systems, UI/UX, content, branding) are owned by PX or licensors. You receive a limited, revocable, non-transferable licence for personal use only.
11. Disclaimers
- PX is provided "as is" and "as available"
- no guarantees of results or outcomes are provided
- PX does not guarantee accuracy of health metrics, readiness scoring or coaching outputs
12. Limitation of Liability
To the maximum extent permitted by law, PX is not liable for indirect or consequential losses including:
- health outcomes or injury
- reliance on AI outputs
- loss of data due to integrations or outages
Where PX is liable, total liability is limited to the lesser of: amounts paid by you in the preceding 3 months, or £100, subject to non-excludable legal rights.
13. Indemnity
You agree to indemnify PX, its directors, officers, employees, and partners against claims arising from:
- your breach of these Terms
- misuse of the Services
- your content or unlawful conduct
14. Termination
You may stop using PX at any time.
PX may suspend/terminate access immediately if:
- Terms are violated
- required to do so by law
- misuse creates risk to PX or users
15. Corporate Memberships
Where an organisation purchases corporate access:
- the organisation is the contracting party
- corporate access may be subject to separate written terms
- employers receive aggregate/anonymised analytics only unless explicitly agreed otherwise in writing
- employee users still remain bound by these Terms to the extent applicable
16. Changes to Services or Terms
PX may update Services or Terms at any time. Continued use indicates acceptance of updated Terms.
17. Governing Law / Jurisdiction
These Terms are governed by the laws of England & Wales.
18. Arbitration (U.S. Users Only)
If you reside in the United States, disputes are resolved by binding arbitration under AAA rules:
- no class actions
- no jury trials
PX may seek injunctive relief for IP misuse or platform security breaches.
19. Contact
help@pxmembership.com
Pursue Excellence Ltd (Company No. 16333455)
Office 12115, 182–184 High Street North, East Ham, London, E6 2JA, UK