Help & Support

1. Download and sign in. PX is on the App Store (iOS), Google Play (Android), and pxmembership.com on web.
2. Start your free trial. Seven days, no commitment. After the trial, choose monthly or annual membership at $19.99 per month or the equivalent in your local currency.
3. Build your baseline. Complete your profile so the Coach knows who it is coaching. Grant Apple Health or Health Connect permission to enable automatic syncing of steps, heart rate, workouts, sleep, and nutrition. You can use PX without connecting a wearable — personalisation will rely on what you log manually.

PX is the AI coach that turns scattered effort into compounding outcomes. Three pillars — Move, Mind, Fuel — one daily brief, one social layer, one AI coach. The product learns you, adapts to you, and tells you what to do next.

No. PX is not a medical, diagnostic, or emergency service. PX gives you guidance, structure, and intelligence — but it does not diagnose, treat, or replace clinical care. If you have a medical concern, see a clinician. If you or someone you know is in crisis, see the Crisis support section.

The PX Coach is the AI layer of PX. It learns your training, mindset, nutrition, recovery and longevity context, then adapts every day to what your body, your goals and your life actually need. It can suggest sessions, surface insights, answer questions, and adjust the plan you are following.

When you chat with the Coach, the message is sent to Anthropic, the AI provider behind PX, to generate a response. The Coach receives:

• Your message
• A summary of your profile (relevant context only)
• A summary of your recent data — recent workouts, sleep, mood logs, recent goals

The Coach does not receive your name, email, address, or any other directly identifying information beyond what you choose to share in a message.

• Your phone number, home address, or payment information
• Photos or documents you haven't explicitly shared with it
• Your raw HealthKit / Health Connect data — only PX-derived summaries
• Any data from any other PX member

No. PX uses Anthropic under a commercial agreement that prohibits training on your conversations. Anthropic retains conversations for up to 30 days for abuse and safety monitoring, then deletes them. Within PX, conversations are stored against your account and deleted when you delete your account or clear your chat history.

Yes. AI models can produce responses that look authoritative but contain errors — sometimes called hallucination. The PX Coach is a sophisticated tool, but you should not rely on it as a singular source of truth for high-stakes decisions about your health. Use the Coach to think with, plan with, and act on — and use your judgement.

To keep yourself safe, please do not share:

• Financial information — account numbers, credit card numbers, social security or tax IDs
• Login passwords or authentication codes
• Confidential business or third-party information you don't have the right to share
• Other people's health information without their consent

Use the thumbs-down on any Coach response that misses the mark. Your feedback is the most direct way to make the Coach better — for you and for every other PX member.

You can cancel any time. Access continues until the end of your paid period.

• iOS — Settings › [your name] › Subscriptions › PX › Cancel
• Android — Play Store app › Profile › Payments & subscriptions › Subscriptions › PX › Cancel
• Web (Stripe) — pxmembership.com › Account › Manage subscription

PX operates a no-refund policy outside specific circumstances — duplicate charges, fraud, technical failure preventing access, or where required by your local consumer law. For purchases made via Apple or Google, refund requests must go through their respective stores; PX cannot refund Apple or Google purchases directly.

Pricing is shown and charged in your local currency based on App Store, Play Store, or Stripe settings. Local amounts may vary due to platform fees, taxes, and exchange rates. PX charges a single global tier that's localised — not regional pricing.

Family plans are coming. Corporate memberships are available now — contact corporate@pxmembership.com.

A free trial is available once per member, per platform. If you've used your trial and cancel, re-subscribing skips the trial.

When you grant permission on iOS, PX reads:

• Steps (daily activity counts)
• Heart rate (resting, active, and HRV where available)
• Workouts (type, duration, intensity)
• Sleep (in-bed time, asleep time, stages)
• Nutrition (calories and macronutrients where logged)

PX does not use HealthKit data for advertising and does not sell health data to third parties.

On Android via Health Connect, PX reads the same categories — steps, heart rate, workouts, sleep, nutrition — where Google's API exposes them.

PX integrates with 500+ devices via Terra. Connect any supported wearable under Settings › Devices in the PX app. Your data is read at the cadence your device permits; PX only requests the categories needed for coaching.

On the surfaces where PX uses your calendar to schedule sessions, calendar data is read on-device only and is never transmitted to the Coach, to Anthropic, or to any PX server. The calendar layer stays local.

Data is hosted on Google Cloud infrastructure with AES-256 encryption at rest and TLS in transit. See our Privacy Policy for the full description of where data lives and which sub-processors we use.

iOS: Settings › Health › Data Access & Devices › PX › toggle off the categories you want to revoke. You can re-enable any time.

Android: Health Connect app › Data and access › PX › revoke.

In the app: Settings › Profile.

In the app: Settings › Account.

If you signed up via Sign in with Apple or Sign in with Google, use the same method to sign back in. You can also link an email/password to your account in Settings › Account › Sign-in methods.

PX gives you three ways to delete part or all of your data, in-app or via the web.

You have the right to a copy of the personal data PX holds about you. Request an export via Settings › Account › Export My Data in the app, or email support@pxmembership.com. We will send you a structured, machine-readable export within one month.

Under UK GDPR, EU GDPR, California CPRA, and the Australian Privacy Act, you have the right to:

• Access the personal data we hold about you
• Receive a copy of your data in a portable format
• Correct inaccurate data
• Delete your account and personal data
• Object to or restrict our processing
• Withdraw consent at any time
• Lodge a complaint with your supervisory authority

To exercise any of these rights, email support@pxmembership.com.

If you're not satisfied with our response, you can complain to your supervisory authority:

1. Update PX to the latest version (App Store / Play Store)
2. Force-quit and reopen the app
3. Check HealthKit / Health Connect permissions are granted
4. Restart your device
5. Check your internet connection

Still stuck? Email support@pxmembership.com with your device model, OS version, and a short description of what you were doing.

Same five steps as above. If it persists, send a crash log via Settings › Help › Send Diagnostics, then email support@pxmembership.com.

• Reset your password from the sign-in screen
• If you signed up via Sign in with Apple or Sign in with Google, use the same method to sign back in
• Locked out? Email support@pxmembership.com from the email address you signed up with

• iOS — Settings › Notifications › PX › Allow Notifications
• Android — Settings › Apps › PX › Notifications › on

Use the thumbs-down on the response. If the answer was unsafe or harmful, also email support@pxmembership.com with a screenshot. We review all flagged responses within 24 hours and use the feedback to tune the Coach.

PX operates a zero-tolerance policy for objectionable content, harassment, and abusive behaviour across all community features. Our moderation team reviews reports within 24 hours.

Tap the (…) menu on any post or profile and select Report.

Tap the (…) menu on a profile and select Block. Blocks are immediate and permanent until you unblock.

Email support@pxmembership.com with 'URGENT' in the subject line. We escalate within hours.

PX is not a medical or emergency service. If you or someone you know is in crisis, see Crisis support below.

If you or someone you know is in crisis, please contact a crisis service in your country. PX is not equipped to handle emergencies.

PX uses your recent training load, sleep quality, HRV (where available), and self-reported readiness to compute a single daily score. We don't sell this score and the methodology is documented here so you know what you're seeing.

A streak counts consecutive days where you complete at least one PX-prescribed action. Streaks reset at local midnight in your timezone.

The Coach uses your last 14 days of activity, mood, and goal data plus your profile baseline to tailor responses. Older data is summarised, not erased — it informs the longer arc but doesn't drive day-to-day suggestions.

When a wearable doesn't sync or you miss a log, PX doesn't guess. The Coach uses what it has and asks you for the rest — it tells you which inputs are missing rather than fabricating values.