Welcome to PX Help
This page answers the most common questions about your PX membership and app. If you can't find what you need, reach out to our team at support@pxmembership.com — we reply within one business day.
1. Getting Started
New to PX? Here's what to expect:
- Download the PX app from the App Store (iOS) or Google Play (Android), or sign in on pxmembership.com.
- Create your account with your email and set a secure password.
- Start your 7-day free trial, or choose a monthly or annual membership.
- Complete your profile so PX can personalise your guidance.
- On iOS, grant HealthKit permission when prompted to enable automatic syncing of steps, heart rate, workouts, sleep, and nutrition.
You can use PX without connecting HealthKit — personalisation will rely on what you log manually.
2. Account & Membership
How do I cancel my membership?
You can cancel anytime. Access continues until the end of your paid period.
- iOS: Settings > [your name] > Subscriptions > PX > Cancel.
- Android: Play Store app > Profile > Payments & subscriptions > Subscriptions > PX > Cancel.
- Web (Stripe): Sign in to pxmembership.com > Account > Manage subscription.
How do I get a refund?
PX operates a no-refund policy outside limited cases (duplicate charges, fraud, technical failure preventing access, or where required by law). For purchases made via Apple or Google, refund requests must go through their respective stores.
How do I delete my account?
Open the app > Profile > Settings > Delete Account. Or email support@pxmembership.com with the subject "Delete my account" from your registered email. Account deletion is irreversible. We may retain limited data for legal/tax/fraud-prevention reasons.
View full account deletion detailsWhy is pricing different in my country?
Pricing is displayed and charged in your local currency based on App Store / Play Store or Stripe settings. Local amounts may vary due to platform pricing, taxes, and exchange rates.
3. Health Data & HealthKit
What HealthKit data does PX read?
When you grant permission on iOS, PX reads:
- Steps (daily activity counts)
- Heart rate (resting, active, and HRV where available)
- Workouts (type, duration, intensity)
- Sleep (in-bed time, asleep time, stages)
- Nutrition (calories and macronutrients where logged)
PX does not use HealthKit data for advertising, data mining, or sell it to third parties.
How do I revoke HealthKit access?
Open iOS Settings > Health > Data Access & Devices > PX > toggle categories off, or tap "Turn Off All". You can re-enable at any time.
Where is my data stored?
Data is hosted on Google Cloud infrastructure with AES-256 encryption at rest and TLS in transit. See our Privacy Policy for full detail.
4. Technical Issues
If the app is crashing, freezing, or not syncing:
- Make sure you're on the latest version of PX (check the App Store / Play Store).
- Force-quit and reopen the app.
- Restart your device.
- Check your internet connection.
- If syncing is failing, verify HealthKit permissions (iOS Settings > Health > Data Access & Devices > PX).
- Still stuck? Email bugs@pxmembership.com with your device model, OS version, and a short description of what you were doing.
5. Safety & Reporting
PX operates a zero-tolerance policy for objectionable content, harassment, and abusive behaviour in all community features. If you encounter something that violates our community standards:
- Tap the "..." menu on any post or user profile and select "Report" — our moderation team acts within 24 hours.
- You can block any user directly from their profile. Blocks are immediate and permanent until you unblock.
- For urgent safety concerns, email support@pxmembership.com with "URGENT" in the subject line.
PX is not a medical or emergency service. If you or someone you know is in crisis, contact your local emergency number.
6. Contact
We're here to help:
- General support: support@pxmembership.com
- Bug reports: bugs@pxmembership.com
- Contact form: /support
- Pursue Excellence Ltd (Company No. 16333455)
- Office 12115, 182–184 High Street North, East Ham, London, E6 2JA, UK