Delete your data and account

Before you delete

Take a minute on these four

Cancel any active subscription

PX cannot refund subscriptions billed by Apple or Google — cancel via the store you joined through (App Store or Play Store). Deleting your account does not cancel a store subscription.

Download a copy of your data

You have a right to a portable copy of everything PX holds about you. Request it in the app (Settings › Your data › Export your data): the export is prepared straight away, and we email you a secure download link that is valid for 7 days. You can also request it by email to support@pxmembership.com, and we respond within one month.

Save what you want to keep

Photos, notes, and anything you have uploaded will not be recoverable after deletion. Download anything you would want to keep.

Decide what to delete

You can delete the entire account, or only specific items inside the app. The routes below cover both.

Route 1

Delete specific items inside the app

You can remove individual items at any time without deleting your account. Tap the (…) icon on any item.

Items you can delete

Posts and comments
Lock-in sessions
Workout, nutrition, hydration, sleep, and body-measurement logs
Photos and documents
Coach conversations — individual conversations or your full history
Connected wearable data within a date range

Deleting an item removes it from PX active systems immediately and from back-end storage within 30 days.

Route 2 · Apple-required

Delete your account from inside the app

1Open PX and sign in.
2Go to Settings, tap your name at the top to open Account, then tap Delete account.
3Tap Continue to delete. Telling us why is optional. Then tap Continue.
4Read what will be deleted and what will be retained, as listed on the screen.
5Type DELETE in the confirmation field to enable the button.
6Tap Schedule deletion and confirm your identity. Your account is scheduled for deletion 30 days later.
7Sign in at any point in those 30 days and the deletion is cancelled.
8When the 30 days end, your account and its data are permanently erased, and we send you an email to confirm.

Changed your mind? Sign in within the 30 days, or write to support@pxmembership.com. After 30 days, deletion is permanent.

Can't get into the app? request deletion on the web instead. Same outcome, same verification.

Full account deletion

What is deleted

When you delete your account, we remove the following.

Profile and account

Name, email, profile photo, username, date of birth, gender
Password hash and sign-in tokens
Push-notification tokens and device IDs

Coach conversations

All PX Coach conversations and the data associated with them
AI-generated insights and summaries linked to your account

Logs and tracked data

Workout, nutrition, hydration, sleep, and body-measurement logs
HealthKit / Health Connect data stored in PX (raw and derived)
Wearable data imported from connected devices

Community content

Posts and comments you authored
Direct messages on your side (recipients' copies follow their own deletion choices)
Uploaded photos and documents

Settings and preferences

App preferences, notification settings, language preferences
Connected device integrations and tokens
The subscription link to your account

Per-bucket transparency

What is retained, why, and for how long

A short window of data is retained for the specific, lawful reasons below. These periods match our Privacy Policy — it is the single source of truth.

Data class	Retention period	Why we keep it
Active systems (visible app data)	Removed immediately	You initiated deletion
Back-end storage	Purged within 30 days	Standard backup rotation
Transaction and billing records	Up to 7 years	UK HMRC and EU VAT requirements
Anti-fraud and abuse signals	Up to 12 months	GDPR Recital 65 — legitimate interest
Anonymised aggregate analytics	Indefinite	Out of scope under GDPR Recital 26 (irreversibly de-identified)
One-way hash of your email	Up to 6 years	Prevent re-registration after account abuse
Legal-hold data (if applicable)	Until the hold is resolved	Compliance with legal process

Active systems (visible app data)
RetentionRemoved immediately
WhyYou initiated deletion
Back-end storage
RetentionPurged within 30 days
WhyStandard backup rotation
Transaction and billing records
RetentionUp to 7 years
WhyUK HMRC and EU VAT requirements
Anti-fraud and abuse signals
RetentionUp to 12 months
WhyGDPR Recital 65 — legitimate interest
Anonymised aggregate analytics
RetentionIndefinite
WhyOut of scope under GDPR Recital 26 (irreversibly de-identified)
One-way hash of your email
RetentionUp to 6 years
WhyPrevent re-registration after account abuse
Legal-hold data (if applicable)
RetentionUntil the hold is resolved
WhyCompliance with legal process

Sub-processors

Where deletion travels

When you delete your account, PX forwards the deletion request to the following sub-processors.

Anthropic

PX Coach AI provider

PX uses Anthropic under a commercial agreement that prohibits training on your conversations. Anthropic retains conversations for up to 30 days for abuse and safety monitoring, then deletes them. Your PX deletion request triggers Anthropic-side deletion of any retained conversation data linked to your account.

Supabase

Infrastructure

Stored data is purged from PX active systems immediately and from backups within 30 days.

Apple / Google Play

Subscription billing (in-app)

PX does not control records held by Apple or Google for subscriptions processed through the App Store or Play Store. You must cancel those subscriptions via the respective store. PX deletes its internal link to your subscription.

Connected wearables

Wearable and health-service data

PX revokes its access to the wearables and health services you connected immediately. Data already imported into PX is deleted under this request. Data still held by those services — Garmin, Oura, WHOOP and others — follows their own deletion process.

Apple Health

Workouts saved from Apple Watch

If you ran PX sessions from your Apple Watch, PX saved each one to Apple Health as a workout. Those workouts are in Apple Health under your control: deleting your PX Account does not remove them, and PX never deletes anything in Apple Health. Delete them in the Health app on your iPhone whenever you choose.

Honest disclosure

Your AI conversations

PX Coach conversations stored in PX are deleted as part of your account deletion. Anthropic also deletes its retained copy in line with our commercial agreement.

PX and Anthropic do not train AI models on your conversations. However — and this matters for every AI service operating today — AI model training takes place in batches at points in time. If a model has already been trained before your deletion request using earlier de-identified data, that model cannot be retroactively re-trained without your data.

From the moment you delete, none of your data is used in any future training run.

Identity

How we verify it’s you

We verify your identity before deleting anything — to protect you from someone else deleting your account.

You are already signed in. First, we ask you to type DELETE, which enables the Schedule deletion button. When you tap it, we ask you to confirm your identity again: with your two-factor authentication code if you have turned it on; otherwise with your device’s biometrics or passcode; or, if your device has neither, with your account password.

The law on your side

Your rights

Under UK GDPR, EU GDPR, California CPRA, and the Australian Privacy Act, you have the right to:

Access the personal data we hold about you
Receive a copy of your data in a structured, machine-readable format (portability)
Correct inaccurate data
Delete your account and personal data — the right this page implements
Object to or restrict our processing
Withdraw consent at any time
Lodge a complaint with your supervisory authority

To exercise any right, email support@pxmembership.com.

Escalation