Help and support

1. Download and sign in. px is on the App Store and Google Play.
2. Start your free trial. Seven days, no commitment. After the trial, choose monthly at $29.99 a month or annual at $199 a year, or the equivalent in your local currency.
3. Build your baseline. Complete your profile so px knows who it is coaching. Grant Apple Health or Google Health Connect permission to sync steps, heart rate, workouts, sleep and nutrition automatically. You can use px without a wearable; it will coach from what you log yourself.

px is one coach across Move, Mind and Fuel. Every morning it sets your Direction for the day and tells you why.

No. px is not a medical, diagnostic or emergency service. It gives you guidance and structure, but it does not diagnose, treat or replace clinical care. If you have a medical concern, see a clinician. If you or someone you know is in crisis, see the Crisis support section.

Ask px is the coach inside px, by text or voice. It knows your training, sleep, food and goals, so it can build a session, answer a question, log a meal or change the plan you are following. When a question needs a person, it hands you to one.

When you chat with Ask px, your message is sent to the AI provider behind px to generate a response. Ask px receives:

• Your message
• A summary of your profile (relevant context only)
• A summary of your recent data: workouts, sleep, mood logs and goals

Ask px does not receive your name, email, address, or any other directly identifying information beyond what you choose to share in a message.

• Your phone number, home address, or payment information
• Photos or documents you have not shared with it
• Your raw HealthKit or Health Connect data, only the summaries px makes from it
• Any data from any other px member

No. Our AI providers work under commercial agreements that prohibit training on your conversations. They keep conversations only for a limited time for abuse and safety monitoring, then delete them. Within px, conversations are stored against your account and deleted when you delete your account or clear your chat history. The providers we use are listed on our Sub-processors page.

Yes. AI models can give answers that sound certain but contain errors, sometimes called hallucination. Do not rely on Ask px as your only source for high-stakes decisions about your health. Use it to think and plan with, and use your judgement.

To keep yourself safe, please do not share:

• Financial information: account numbers, card numbers, social security or tax IDs
• Login passwords or authentication codes
• Confidential business or third-party information you do not have the right to share
• Other people's health information without their consent

Tap thumbs-down on any answer that misses the mark. It is the most direct way to make Ask px better, for you and for every other member.

You can cancel any time. Access continues until the end of your paid period. In the app, go to Settings › Membership › Cancel subscription. px asks why, then takes you to where you subscribed — the App Store, Google Play or our website — to finish. You can also cancel there directly:

• iOS: Settings › [your name] › Subscriptions › px › Cancel
• Android: Play Store app › Profile › Payments & subscriptions › Subscriptions › px › Cancel
• Joined on our website: pxmembership.com/account › Manage billing › Cancel

px has a no-refund policy outside specific circumstances: duplicate charges, fraud, a technical failure that prevents access, or where your local consumer law requires one. Refunds for purchases made through Apple or Google go through their stores; px cannot refund those directly.

If you joined on our website, we refund your first payment in full, for any reason, if you ask within 14 days of it. Email support@pxmembership.com from the address on your px account.

Pricing is shown and charged in your local currency, based on your App Store or Google Play settings, or on where you are when you join on our website. Local amounts vary with platform fees, taxes and exchange rates. There is one global price, converted locally, not a separate price for each region.

px for Organisations gives everyone you choose their own coach, as seats invoiced once a year. Tell us about your team through the form on the Organisations page, or email corporate@pxmembership.com.

A free trial is available once per member, per platform. If you have used your trial and cancel, subscribing again skips the trial.

Yes. You can join in the app through the App Store or Google Play, or on our website at pxmembership.com/account/join. It is the same membership: create your px account or sign in, choose monthly or annual, and pay. Then sign in to the app with the same email, and everything is unlocked.

When you grant permission on iOS, px reads:

• Steps (daily activity counts)
• Heart rate (resting, active, and HRV where available)
• Workouts (type, duration, intensity)
• Sleep (in-bed time, asleep time, stages)
• Nutrition (calories and macronutrients where logged)

px does not use HealthKit data for advertising and does not sell health data to third parties.

On Android, through Google Health Connect, px reads the same categories (steps, heart rate, workouts, sleep and nutrition) where Google makes them available.

px connects to 22 apps and devices, including Garmin, Oura, WHOOP, Fitbit and Polar. Connect any of them under Settings › Health & devices › Manage devices in the px app. Data is read as often as your device allows, and px only asks for what it needs to coach you.

Where px uses your calendar to place sessions, calendar data is read on your device only. It is never sent to Ask px, to our AI providers or to any px server.

Data is hosted on Supabase infrastructure with AES-256 encryption at rest and TLS in transit. See our Privacy Policy for the full description of where data lives and which sub-processors we use.

iOS: Settings › Health › Data Access & Devices › px › toggle off the categories you want to revoke. You can re-enable any time.

Android: Health Connect app › Data and access › px › revoke.

In the app, open Settings and tap your name at the top to open Account. Your photo, name, username and bio are all there.

In the app, open Settings and tap your name at the top to open Account. Under Sign-in & security, tap Change email or Change password. A new email is confirmed with a link sent to that address, and your password is changed through a secure reset link we email to you.

If you signed up via Sign in with Apple or Sign in with Google, use the same method to sign back in. The email on your account is shown in Account, under Sign-in & security: open Settings and tap your name at the top.

px gives you three ways to delete part or all of your data, in-app or via the web.

You have the right to a copy of the personal data px holds about you. In the app, go to Settings › Your data › Export your data, choose what to include and start the export. If you have turned on two-factor authentication, you confirm with your code first. Your export is prepared straight away, and we email you a secure download link that is valid for 7 days. You can also email support@pxmembership.com, and we will send you a structured, machine-readable export within one month.

Under UK GDPR, EU GDPR, California CPRA, and the Australian Privacy Act, you have the right to:

• Access the personal data we hold about you
• Receive a copy of your data in a portable format
• Correct inaccurate data
• Delete your account and personal data
• Object to or restrict our processing
• Withdraw consent at any time
• Lodge a complaint with your supervisory authority

To exercise any of these rights, email support@pxmembership.com.

If you are not satisfied with our response, you can complain to your supervisory authority:

1. Update px to the latest version from the App Store or Google Play
2. Force-quit and reopen the app
3. Check that HealthKit or Health Connect permissions are granted
4. Restart your device
5. Check your internet connection

Still stuck? Email support@pxmembership.com with your device model, OS version, and a short description of what you were doing.

Same five steps as above. If it persists, open Settings and tap Report a problem. Tell us what you were doing. px attaches your platform, OS version, app version and language, and shows you these details before you send. Your report goes straight to our support team.

• Reset your password from the sign-in screen
• If you signed up via Sign in with Apple or Sign in with Google, use the same method to sign back in
• Locked out? Email support@pxmembership.com from the email address you signed up with

• iOS: Settings › Notifications › px › Allow Notifications
• Android: Settings › Apps › px › Notifications › On
• In px: Settings › Notifications › Troubleshoot, to send a test notification and see what is scheduled

Use the thumbs-down on the response. If the answer was unsafe or harmful, also email support@pxmembership.com with a screenshot. We review all flagged responses within 24 hours and use the feedback to improve Ask px.

px has a zero-tolerance policy for objectionable content, harassment and abusive behaviour, anywhere in px. Our moderation team reviews reports within 24 hours.

Tap the (…) menu on any post or profile and select Report.

Tap the (…) menu on a profile and select Block. Blocks are immediate and permanent until you unblock.

Email support@pxmembership.com with 'URGENT' in the subject line. We escalate within hours.

px is not a medical or emergency service. If you or someone you know is in crisis, see Crisis support below.

If you or someone you know is in crisis, please contact a crisis service in your country. px is not equipped to handle emergencies.

px uses your recent training load, sleep quality, HRV (where available) and how you say you feel to work out a single daily score. We do not sell this score, and the method is set out here so you know what you are seeing.

A streak counts consecutive days where you complete at least one action px has set for you. Streaks reset at local midnight in your time zone.

Ask px uses your last 14 days of activity, mood and goal data, plus your profile baseline, to tailor its answers. Older data is summarised, not erased: it shapes the longer picture but does not drive day-to-day suggestions.

When a wearable does not sync or you miss a log, px does not guess. It uses what it has, tells you which inputs are missing, and asks you for the rest.